Description |
The Nielsen Company employs advanced data collection methodologies and measurement science to help businesses turn new and traditional sources of data into customer intelligence to better manage their brands, launch and grow product portfolios, optimize their media mix and establish meaningful customer relationships. Nielsen is the world's leading marketing and media information company. We're passionate about measuring and analyzing how people interact with digital platforms, traditional media and in-store environments - locally as well as globally. We provide the most complete understanding of how consumers get information, consume media and buy goods and services. Above all else, our ongoing commitment is to align our business with our clients' needs to ensure they have a competitive edge in an expanding global economy. The privately held company is active in more than 100 countries, with headquarters in New York, USA. EOE/AA/M/F/D/V
In this call center environment, you will act as the first point of contact for clients participating in the HomeScan Consumer Panel. Responsibilities include:
--Answer between 50-100 incoming calls daily in a confident and courteous manner.
--Troubleshoot and resolve client concerns, such as the use of the retail scanning device.
--Build and maintain relationships with clients by providing prompt and accurate service.
--Make outbound calls to panelists to improve client loyalty and retention.
--Maintain and update panelist database accurately.
--Keep current on all new panelist issues and procedures.
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Requirements |
--High School diploma or GED
--A minimum of 1-2 years of customer service or call center experience
--Working knowledge of Microsoft Office applications
--Strong attention to detail with the ability to solve problems
--Flexible work schedule highly desired
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